Introducing new technology into an aged care environment is rarely just an IT project. It requires thoughtful planning, clear communication, and a commitment to supporting the people who will use it every day.
When Yukana Aged Care implemented the Talius real-time location and safety solution across its retirement living and aged care communities, the focus wasn't simply on deploying new technology—it was on ensuring staff and residents felt confident throughout the transition.
Change Management Makes the Difference
Technology adoption is often determined long before the system goes live. Success depends on how well organisations prepare their teams, address concerns, and build trust throughout the implementation process.
According to Chris Kelly, CEO of Yukana Aged Care, transparency and open communication played a significant role in creating confidence among both staff and residents. By keeping everyone informed and demonstrating how the platform worked in real-world situations, the organisation was able to remove uncertainty and encourage early engagement.
Rather than viewing the rollout as a disruption, staff quickly recognised that the technology was designed to support—not replace—their day-to-day work.
Empowering Staff Through Training
Effective change management also means equipping teams with the knowledge and confidence to embrace new ways of working.
Providing practical training, ongoing support, and giving staff ownership of the process helped drive adoption across the organisation. With an intuitive platform and the right resources in place, employees were able to integrate the technology into their daily routines with minimal friction.
This investment in people ensured the benefits of the solution could be realised much sooner.
Better Visibility, Better Care
Once operational, the impact was immediate.
Staff gained faster access to resident location information, reducing time spent searching for residents or responding inefficiently to incidents. Instead, they were able to dedicate more time to what matters most—delivering personalised, high-quality care.
The result was improved operational efficiency while maintaining the trusted relationships that are at the heart of aged care.
People-First Technology Adoption
Every successful technology implementation is built on more than innovative software. It requires strong leadership, clear communication, and a people-first approach to change.
Yukana Aged Care's experience demonstrates that when organisations invest in their people alongside their technology, they create the conditions for long-term success—improving staff confidence, operational performance, and the overall resident experience.
Watch the full interview with Chris Kelly, CEO of Yukana Aged Care, to hear firsthand how thoughtful change management helped deliver a successful Talius implementation and why putting people first is the key to lasting technology adoption.
